Refund and Returns Policy

1. OVERVIEW

1.1. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

1.2. To be eligible for a return, your item must be in the same condition that you received it, sealed and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

1.3. To start a return, you can contact us on our contact us page or by emailing Returns@prettyfleek.co.uk. (We recommend stating your order number within the subject line) If your return is accepted, we will arrange collection, as well as any other instructions that may be required. Items sent back to us without first requesting a return will not be accepted.

1.4. You can always contact us for any return questions at Returns@prettyfleek.co.uk

2. DAMAGES AND ISSUES

2.1. Please inspect your order at the time of delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. EXCEPTIONS / NON-RETURNABLE ITEMS

3.1. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

3.2. Unfortunately, we cannot accept returns on clearance items or gift cards.

4. EXCHANGES

4.1. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the replacement item.

5. REFUNDS

5.1. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. These times differ from bank to bank and are out of our control.

6. AMAZON PURCHASES

6.1. We abide by all policies set out by Amazon when selling on Amazon Marketplace. Pretty Fleek Ltd utilise Fulfilment by Amazon for the vast majority of our orders. Please refer to Amazon policies. We can however be contacted on Returns@prettyfleek.co.uk if you believe the issue can be rectified directly.